Support
Talk to a person
Email balancedpaws.official@gmail.com. A real person replies within one business day, usually faster. Instagram DMs work too.
Order questions, returns, a dog who is unsure about the scent, a wholesale enquiry: all the same address.
Quick answers
Returns. 14-day money-back guarantee, no questions asked. Email us your order number.
Shipping. From Busan, Korea by international courier, typically 7 to 14 business days, free over $50.
Tracking. Emailed when the label prints. Give it 24 hours to update.
Dogs and the spray. Spray the room or the NICHE STONE, never the dog. If your dog leaves the room, that is fine. Let them come back on their own.