Fourteen days. Money back. No questions.
If it's not right, tell us within 14 days of delivery and we refund you in full. "I didn't get on with the scent" is a complete sentence and a complete reason.
How it works
1. Email us
Send your order number to balancedpaws.official@gmail.com within 14 days of delivery. No form, no photos of the dog required (though we'd love them).
2. A person replies
Within one business day, with what happens next.
3. Refund
Full product price back to your original payment method within 5 business days of confirming.
Questions
Does the guarantee cover opened bottles?
Yes. You can't know if a scent is right without spraying it.
Do I have to ship it back to Korea?
Email us first. We'll tell you whether we need it back; often we don't.
When does the 14 days start?
The day the courier marks it delivered.